Terms & Conditions

Fabrics and Wallpapers

Fabrics and wallpapers may vary in colour from that seen on your monitor. We recommend using our cutting service to ensure the product is suitable for your use. Samples are available for colour and texture match only, and vary in size, most wallpapers are A4, and fabrics 6" square. Larger returnable samples are available for a deposit. Lifestyle images are courtesy from our suppliers.

Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary goods, and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.

All risks in the goods shall pass to the customer on delivery, but the goods shall remain the property of fabricsandpapers.com until paid for in full by the customer.

If you have an email address registered with us you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.

All care and attention is given to ensure that technical information and advice is accurate but the seller does not warrant the accuracy thereof and the customer relies on the same at his own risk.

No goods can be released to clients until payment has been received in full.

Prices are subject to change.

All goods are paid for in pounds sterling, other currencies are shown as a guide only, and are subject to market fluctuation.

All prices on the web site include VAT at the current rate applicable. The VAT amount is displayed on the final order page.

We abide by the code of practice covering the use of personal data as outlined in the Data Protection Act of 1984

Whilst all our products are available for our UK customers, please check when ordering from abroad.

Customers receiving goods outside the EEC are responsible for any local taxes and/or duties incurred.

All business is subject to our terms and conditions of business.

Social Media

All social media competitions are limited to UK delivery unless stated otherwise. Winners are picked at random and will be notified via the social media outlet that the competition is being held on. Prizes cannot be exchanged for any other item.

Returns Policy for Fabrics & Wallpapers

Goods must be inspected and checked before cutting. If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately. Goods will be exchanged.

No claims can be entertained or exchanges made once the material has been cut. No returns can be accepted or will be credited without prior agreement, therefore email us us within seven days or telephone us on 01273 495500. If the customer is not happy with the goods supplied for reasons other than faulty goods or damaged goods they cannot be returned which is why we encourage customers to ask for a sample of the goods before placing an order. Many of our wallpapers are printed to order, or printed in small batches and are by are therefore deemed as bespoke items. Returns of wallpaper can only be accepted on 5 rolls (of each design and colourway) or more and a 25% handling charge will be incurred.

All sale Items are non-returnable.

Should a customer wish to cancel an order, prior to despatch, fabricsandpapers.com will give the customer a full refund of their money within 30 days of their notifying fabricsandpapers of the cancellation.

Customers are required to pay for the carriage of any goods being returned unless the goods were either faulty or the order was sent out in error, in which case fabricsandpapers.com will refund the postage in full.

Furniture

Our made to order furniture range is non-returnable upon signature of the agreed contract. This is due to the items having been specifically made for each individual. Prior to work being started on your order you will be given the opportunity to amend any input errors.

Once you have placed an order a member of staff will be in contact, they will check that you are happy with the order and subsequently send out samples of fabric/wood/stud detailing.

Fabrics viewed on the website may vary in colour from that seen on your monitor, therefore we recommend you see a sample before ordering, which we would be more than happy to provide for you.

We will ensure that the fabric pattern always matches up; however the pattern repeats may vary from the ones shown on our 3D models.

Delivery normally takes 6-8 weeks, and an estimated lead time will be arranged prior to confirmation of the contract.

We will strive to deliver all goods on the notified date and time, if for any reason the delivery is delayed we will not accept liability for any inconvenience or loss arising from delays.

We do not have the facilities to store your ordered products, we ask for you to be available to receive your order within 4 weeks of completion, if delays occur we reserve the right to charge for storage and/or wasted delivery costs.

The customer is liable for providing the correct access information and a safe means of access from the public highway.

Damage due to inadequate site access shall be at your own risk.

In the rare case your goods are accidentally damaged in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods.

Your bespoke furniture is specifically tailored to you therefore none two pieces will be exactly the same.

We offer a 25-year guarantee on frames and spring’s when the products are used in domestic situations and maintained as required. This guarantee does not apply to misuse abuse or neglect on the part of the user or scratches or discolouration to wood finishes.

Disputes

In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights.

Contact Details

Number One,
Catlands Farm,
Woodmancote,
Henfield
West Sussex
BN5 9TG
UK

Telephone: + 44 (0)1273 495500
Fax: +44 (0) 1273 617090

Click here to email us

Company Registration Number

7764157

Registered Office

As above

Directors

Emma Vans Agnew, Mark Knight

VAT Number

125 1347 44

Comments & Suggestions

We review our product range on an ongoing basis and introduce new items, but we learn the most by listening to what you have to say. Please contact this site or call us with any comments you may have on any aspect of our service.

Customer Support and Service

For all your questions on support and service please call +44 (0) 1273 495500 and ask to speak to Emma Vans Agnew. Calls are charged at your Telecom provider's appropriate rate applying at the time of call; there are no surcharges on this number

Data protection and Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:

Firstly, to process your order and second, to provide you with the best possible service. We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us