Fabrics and wallpapers may vary in colour from that seen on your monitor. We recommend using our cutting service to ensure the product is suitable for your use. Samples are available for colour and texture match only, and vary in size, most wallpapers are A4, and fabrics 6" square. Larger returnable samples are available for a deposit.
Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary goods, and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.
All risks in the goods shall pass to the customer on delivery, but the goods shall remain the property of fabricsandpapers.com until paid for in full by the customer.If you have an email address registered with us you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.
All care and attention is given to ensure that technical information and advice is accurate but the seller does not warrant the accuracy thereof and the customer relies on the same at his own risk.
No goods can be released to clients until payment has been received in full.
Prices are subject to change.All goods are paid for in pounds sterling, other currencies are shown as a guide only, and are subject to market fluctuation.
All prices on the web site include VAT at the current rate applicable. The VAT amount is displayed on the final order page.We abide by the code of practice covering the use of personal data as outlined in the Data Protection Act of 1984Whilst all our products are available for our UK customers, please check when ordering from abroad.
Customers receiving goods outside the EEC are responsible for any local taxes and/or duties incurred.
All business is subject to our terms and conditions of business.
Goods must be inspected and checked before cutting. If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately. Goods will be exchanged.
No claims can be entertained or exchanges made once the material has been cut. No returns can be accepted or will be credited without prior agreement, therefore email us us within seven days or telephone us on 01273 495500. If the customer is not happy with the goods supplied for reasons other than faulty goods or damaged goods they cannot be returned which is why we encourage customers to ask for a sample of the goods before placing an order. Many of our wallpapers are printed to order, or printed in small batches and are by are therefore deemed as bespoke items. Returns of wallpaper can only be accepted on 5 rolls (of each design and colourway) or more and a 20% handling charge will be incurred.
Should a customer wish to cancel an order, prior to despatch, fabricsandpapers.com will give the customer a full refund of their money within 30 days of their notifying fabricsandpapers of the cancellation.
Customers are required to pay for the carriage of any goods being returned unless the goods were either faulty or the order was sent out in error, in which case fabricsandpapers.com will refund the postage in full.
In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights.
Telephone: + 44 (0)1273 495500
Fax: +44 (0) 1273 617090
We review our product range on an ongoing basis and introduce new items, but we learn the most by listening to what you have to say. Please contact this site or call us with any comments you may have on any aspect of our service.
For all your questions on support and service please call +44 (0) 1273 495500 and ask to speak to Emma Vans Agnew. Calls are charged at your Telecom provider's appropriate rate applying at the time of call; there are no surcharges on this number
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons:
Firstly, to process your order and second, to provide you with the best possible service. We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes:
Credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us