Orders and Returns

All orders for meterage and rolls of wallpaper are sent via courier, will be delivered between 9.30 and 5.30 week days only and will require a signature. Please allow 5-7 working days for standard delivery (excluding paint). Express delivery may be available on certain items, we advise contacting us if you require any item by a specific date.

Paint orders, to a UK mainland address are typically 1-2 working days for delivery, next day delivery can be arranged when the order is placed before 11.30am.

Where possible you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.

Small fabric orders, under 5 metres, may be folded.

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Right  to Cancel

You have the right to cancel your full order anytime from placing the order until 14 working days after goods have been received. With the exception of ALL fabrics and wallpapers that have been cut to order and ALL bespoke and made-to-measure orders.

If you wish to cancel your full order you must notify us in writing by email [email protected], with your name, order number and reason for cancellation. Goods that have already been delivered must be returned un-damaged and in their original packaging. The product will remain the customer’s responsibility until delivered back to our registered premises so we would recommend sending by a signed for delivery method. You must return the goods to us within 14 working days of written confirmation of cancellation and customers will need to pay for all return delivery costs. A refund for the goods will be made within 14 days of Fabrics and Papers receiving the goods back.

Part orders cannot be returned. All sale items are non-refundable.

Extended Returns Policy

We offer our customers an extended return policy for wallpaper orders of 5 rolls or more, if returned within 30 days of ordering. There will be a 25% restocking fee and all return delivery must be paid for by the customer.  All returns must be pre-arranged with Fabrics and Papers Ltd and returned in their original packaging, un-opened and un-damaged. If you wish to arrange a return of 5 rolls or more please email [email protected] with your Name, Order number and items you wish to return.

Damaged or Faulty Goods

If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately, please keep hold of all packaging, goods will be exchanged. You have 30 days from receipt of goods to notify us if they are faulty, where possible goods will be replaced or repaired, alternatively, a full refund will be arranged. Goods must be inspected and checked before cutting, no claims can be entertained or exchanges made once the fabric has been cut. No claims can be entertained or exchanges made for faulty wallpaper if more than one roll has been hung. No compensation can be paid to third parties who are carrying out work on your behalf affected by faulty or damaged goods.

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We will ensure that the fabric pattern always matches up; however the pattern repeats may vary from the ones shown on our 3D models.

Your bespoke furniture is specifically tailored to you therefore none two pieces will be exactly the same.

No goods can be released to clients until payment has been received in full.  Delivery normally takes 6-8 weeks, and an estimated lead time will be arranged prior to confirmation of the contract. We will strive to deliver all goods on the notified date and time, if for any reason the delivery is delayed we will not accept liability for any inconvenience or loss arising from delays

We do not have the facilities to store your ordered products, we ask for you to be available to receive your order within 4 weeks of completion, if delays occur we reserve the right to charge for storage and/or wasted delivery costs.

The customer is liable for providing the correct access information and a safe means of access from the public highway. Damage due to inadequate site access shall be at your own risk. In the rare case your goods are accidentally damaged in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods.

We offer a 25-year guarantee on frames and spring’s when the products are used in domestic situations and maintained as required. This guarantee does not apply to misuse abuse or neglect on the part of the user or scratches or discolouration to wood finishes.

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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:

Firstly, to process your order and second, to provide you with the best possible service. We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes:

Your name 
Address 
Phone number 
Email address 
Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. [email protected]