Osborne & Little Fabrics and Wallpapers

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Terms and Conditions

Samples

Products displayed may vary in colour from that seen on your monitor. We recommend using our cutting service to ensure the product is suitable for your use. Standard samples are available but cannot be guaranteed as an exact match, as slight colour variations can occur between batches. Stock cuttings, available for fabric only and you can request this before you purchase stock to confirm you are happy with the current batch available. Samples vary in size, most wallpapers are A4, and fabrics 6” square. Larger returnable samples are available for a deposit.

Ordering

Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary goods, and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.

We reserve the right to amend prices at any time. The advertising of products on our website is not an offer to sell and we shall be under no obligation to supply the products ordered through this website. By placing an order, you are offering to purchase the products from us. If products are shown on the site but are unavailable, incorrectly priced or otherwise incorrectly described, we are not obliged to sell you those goods. We cannot be held accountable for any losses incurred.

All prices on the web site include VAT at the current rate applicable. The total VAT amount is displayed at the checkout stage.

You will receive an automated email confirmation when you place your order, please take the time to read this to ensure all details are correct, if you spot an error or do not receive this email please get in touch with [email protected]. The customer may be liable for any additional costs that may arise from incorrect information provided to Fabrics & Papers Ltd.

Payments

UK Payments

Payment can be made securely online with Visa, MasterCard, Solo, Maestro, American Express or Paypal. Payment is taken as soon as the order is placed. For those who do not use Visa verification or wish to have products delivered to an address different to the card holder, additional Identification may be required and you will be contacted by a member of our orders team.

If you wish to pay by BACS please contact [email protected] who can provide you with an invoice and details to pay.

Overseas Payments

All goods are paid for in pounds sterling, other currencies are shown as a guide only, and are subject to market fluctuation.

If you wish to pay by BACS please contact [email protected] who can provide you with an invoice and details to pay.

Customers receiving goods outside the EEC are responsible for any local taxes and/or duties incurred, these are not shown on our website and will be down to your countries individual import regulations and charges.

Delivery

All orders for meterage and rolls of wallpaper are sent via courier, will be delivered between 9.30 and 5.30 week days only and will require a signature. Please allow 5-7 working days for standard delivery (excluding paint). Express delivery may be available on certain items, we advise contacting us if you require any item by a specific date.

Paint orders, to a UK mainland address are typically 1-2 working days for delivery, next day delivery can be arranged when the order is placed before 11.30am.

Where possible you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.

Small fabric orders, under 5 metres, may be folded.

Cancellations & Returns

Right to Cancel

You have the right to cancel your full order anytime from placing the order until 14 working days after goods have been received. With the exception of ALL fabrics and wallpapers that have been cut to order and ALL bespoke and made-to-measure orders.

If you wish to cancel your full order you must notify us in writing by email [email protected], with your name, order number and reason for cancellation. Goods that have already been delivered must be returned un-damaged and in their original packaging. The product will remain the customer’s responsibility until delivered back to our registered premises so we would recommend sending by a signed for delivery method. You must return the goods to us within 14 working days of written confirmation of cancellation and customers will need to pay for all return delivery costs. A refund for the goods will be made within 14 days of Fabrics and Papers receiving the goods back.

Part orders cannot be returned. All sale items are non-refundable.

Extended Returns Policy

We offer our customers an extended return policy for wallpaper orders of 5 rolls or more, if returned within 30 days of ordering. There will be a 25% restocking fee and all return delivery must be paid for by the customer. All returns must be pre-arranged with Fabrics and Papers Ltd and returned in their original packaging, un-opened and un-damaged. If you wish to arrange a return of 5 rolls or more please email [email protected] with your Name, Order number and items you wish to return.

Damaged or Faulty Goods

If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately, please keep hold of all packaging, goods will be exchanged. You have 30 days from receipt of goods to notify us if they are faulty, where possible goods will be replaced or repaired, alternatively, a full refund will be arranged. Goods must be inspected and checked before cutting, no claims can be entertained or exchanges made once the fabric has been cut. No claims can be entertained or exchanges made for faulty wallpaper if more than one roll has been hung. No compensation can be paid to third parties who are carrying out work on your behalf affected by faulty or damaged goods.

Made-to-Measure & Bespoke

We will ensure that the fabric pattern always matches up; however the pattern repeats may vary from the ones shown on our 3D models.

Your bespoke furniture is specifically tailored to you therefore none two pieces will be exactly the same.

No goods can be released to clients until payment has been received in full. Delivery normally takes 6-8 weeks, and an estimated lead time will be arranged prior to confirmation of the contract. We will strive to deliver all goods on the notified date and time, if for any reason the delivery is delayed we will not accept liability for any inconvenience or loss arising from delays

We do not have the facilities to store your ordered products, we ask for you to be available to receive your order within 4 weeks of completion, if delays occur we reserve the right to charge for storage and/or wasted delivery costs.

The customer is liable for providing the correct access information and a safe means of access from the public highway. Damage due to inadequate site access shall be at your own risk. In the rare case your goods are accidentally damaged in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods.

We offer a 25-year guarantee on frames and spring’s when the products are used in domestic situations and maintained as required. This guarantee does not apply to misuse abuse or neglect on the part of the user or scratches or discolouration to wood finishes.

Disputes

In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights

Images

A number of lifestyle images have been provided courtesy of: www.kateforman.com,

All other images are property of Fabrics and Papers Ltd and cannot be copied without our consent. All image requests should be sent to [email protected]

Comments & Suggestions

We review our product range on an ongoing basis and introduce new items, but we learn the most by listening to what you have to say. Please contact this site or call us with any comments you may have on any aspect of our service.

Customer Support

For all your questions on support and service please call +44 (0) 1273 495500 and ask to speak to Sandra Hill. Calls are charged at your Telecom provider's appropriate rate applying at the time of call; there are no surcharges on this number. Please note that calls may be recorded and monitored for training purposes

VAT Number

125 1347 44

Directors

Emma Vans Agnew & Mark Knight

Company Registration Number

7764157

Data Protection & Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:

Firstly, to process your order and second, to provide you with the best possible service. We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. [email protected]

Cancellations & Returns

Products displayed may vary in colour from that seen on your monitor. We recommend using our cutting service to ensure the product is suitable for your use.

Right to Cancel

Part orders cannot be returned. All sale items are non-refundable.

Extended Returns Policy

Damaged or Faulty Goods

Osborne & Little

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