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Home Interior Design Service

Welcome to F&P Interiors Design Service

Established over 20 years ago, we have been helping customers to create stylish and comfortable homes that they love to live in for decades. We can help you to create a home that reflects your personality and makes the most of how you and your family use your different interior spaces. Whether you are concentrating on a particular room scheme, or require a complete home redesign, our team will offer you expert advice that is tailored to your lifestyle and to your budget.

Home Interior Design

What To Expect...

We can assist you in your interior projects in a way that best suits you. Whether you are just down in the road in Sussex, or half way around the world, we are here to help guide you in your design.

We begin with an initial consultation over the phone to help us establish what you are looking to achieve. This will included understanding how many rooms you are planning to decorate and what interior looks you like. We will also discuss the age of your property to establish what style of decor might complement the period of your home, and if you have any other specific needs to consider in your design.

Request a call back or contact our Design Team directly on +44 (0)1273 495500 between 9am - 5pm, Monday - Friday. Once we know a bit more about your project, we can advise how best to proceed with your project. This will normally follow one of the two options below:

Showroom Visit

We currently operate our Sussex Showroom on an appointment only basis. During your visit, you will be the sole client in the vicinity to ensure ample social distancing.

Whilst visiting our showroom, you will be able to browse our extensive collections of designer fabrics and wallpapers from over 100 international and independent design houses.

You will also be able to try out our sumptuous sofa and armchair range as well as discuss your specific design requirements with a member of our F&P Design Team.

We will establish if there are any particular interior styles that you especially love and can discuss any existing pieces in your home that you would like to build your scheme around. From here we will select some product suggestions and if necessary, arrange to send samples of your chosen products to you so that you can see how they look in your home.

Home Interior Design
Home Interior Design

Online Design Consultation

For those who aren’t local or would prefer to meet online, we will happily discuss your interior design project with you via email. To begin we will ask that you to send us photos of your rooms as they are, and floor plans of your home if you have them.

Copies of any inspirational imagery that has caught your eye in magazines or online will help us to build a profile of the styles that you like, and a list of your favourite design houses will assist us in selecting products that you will love.

You may wish look at our Made to Measure Items to help you in choosing what services you are looking for and our online measuring guides for easy to follow instructions.

A member of our Design Team will email you product suggestions and can arrange for samples to be sent to your home so that you can see how they look in your room and check that you are happy with the scale and colour of the designs.

At Home Interior Design Services

Home Interior Design

Home Design Service

If you really don’t know where to start or would like more in-depth design advice on re-styling your home, we offer a Home Design Service. Starting at £500.00, this bespoke service includes three rooms schemes, product samples, mood boards and a full measure-up service.

Our Home Design Service visits are usually with our Design Director, Emma or with one of our made to measure team and takes place in your home. We will bring a selection of product samples and collection books for you to look through, to help you decide on what you might like to feature in your home. If required, we will arrange for measurements to be taken in your chosen rooms including window for curtains and blinds, as well as dimensions of any key pieces of furniture that you plan to have reupholstered.

After your home visit we will create a personalised shopping list of products that you selected. Our dedicated design team will arrange for samples to be sent out to you at home. The Home Design team will manage your interior project from start to finish to ensure that everything runs smoothly and your dream interiors are transformed into reality.

Home Interior Design

Measuring Up Service

Our At Home Measuring support can also be purchased as a one off service. 

Once you have finalised your design, we can help to take accurate measurements across your rooms and for any made to measure items you are purchasing from us.

This includes window measurements for curtains and blinds, as well as dimensions of any key pieces of furniture that you plan to have reupholstered.

We will also measure rooms to ensure that any purchases from our sofa and armchair range will fit into your home perfectly.

 Our Measuring Up Service requires a deposit of £150, of which £100 is refundable against any made to measure orders you place with us costing £1000 or more.

Please also note that all our Home Design Services are priced for projects within 15 miles travel of F&P Interiors, BN5 9TG. Any home design service requests outside these areas can be arranged with an additional travel fee. This will be agreed prior to any visit and confirmed within the quote.

What Our Customers Say...

Home Interior Design
Fabulous Showroom and Knowledgeable Staff...

I have ordered fabrics and wallpapers from F&P Interiors for the last five years while renovating my home. I continue to be impressed with their brilliant customer service, efficiency, guidance, and support. They have a fabulous showroom where you can see a vast range of products and get ideas, with friendly, knowledgeable staff on hand to help.

Amy Watts

I Would Recommend Them to All My Friends...

F&P interiors helped me to find the perfect selection of fabrics and wallpapers for my bedroom. I found they provided excellent customer service when I needed their help and they definitely have a very knowledgeable and helpful team from start to finish. I would recommend them to all my friends!

Lizzie Deakin

Sussex Showroom

F&P Interiors Showroom 

Number Three 

Catsland Farm 

Bramlands Lane 

Henfield 

West Sussex 

BN5 9TG

Make an Appointment

Monday to Friday

10am - 4pm

01273 495500

[email protected]

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Terms and Conditions

Samples

Products displayed may vary in colour from that seen on your monitor. We recommend using our cutting service to ensure the product is suitable for your use. Standard samples are available but cannot be guaranteed as an exact match, as slight colour variations can occur between batches. Stock cuttings, available for fabric only and you can request this before you purchase stock to confirm you are happy with the current batch available. Samples vary in size, most wallpapers are A4, and fabrics 6” square. Larger returnable samples are available for a deposit. 

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Ordering

Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary goods, and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.

We reserve the right to amend prices at any time. The advertising of products on our website is not an offer to sell and we shall be under no obligation to supply the products ordered through this website. By placing an order, you are offering to purchase the products from us. If products are shown on the site but are unavailable, incorrectly priced or otherwise incorrectly described, we are not obliged to sell you those goods. We cannot be held accountable for any losses incurred.

All prices on the web site include VAT at the current UK rate applicable. At the checkout your VAT will be removed if the order is being delivered outside of the UK.

Please note that unless stated otherwise all paint and all Liberty Art Fabrics are excluded from any special offer promotions. 

You will receive an automated email confirmation when you place your order, please take the time to read this to ensure all details are correct, if you spot an error or do not receive this email please get in touch with [email protected]. The customer may be liable for any additional costs that may arise from incorrect information provided to Fabrics & Papers Ltd. 

Pattern Repeats

We advise a 5% allowance for pattern repeat measurements – this will not vary within a specific print batch but may vary between batches.

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Payments

UK Payments

Payment can be made securely online with Visa, MasterCard, Solo, Maestro, American Express or Paypal. Payment is taken as soon as the order is placed.  For those who do not use Visa verification or wish to have products delivered to an address different to the card holder, additional Identification may be required and you will be contacted by a member of our orders team.

If you wish to pay by BACS please contact [email protected] who can provide you with an invoice and details to pay.

Overseas Payments

All goods are paid for in pounds sterling, other currencies are shown as a guide only, and are subject to market fluctuation.

Payment can be made securely online with Visa, MasterCard, Solo, Maestro, American Express or Paypal. Payment is taken as soon as the order is placed.  For those who do not use Visa verification or wish to have products delivered to an address different to the card holder, additional Identification may be required and you will be contacted by a member of our orders team.

If you wish to pay by BACS please contact [email protected] who can provide you with an invoice and details to pay.

Customers receiving goods outside the EEC are responsible for any local taxes and/or duties incurred, these are not shown on our website and will be down to your countries individual import regulations and charges. 

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Delivery

 

All orders for meterage and rolls of wallpaper are sent via courier, will be delivered between 9.30 and 5.30 week days only and will require a signature. Please allow 5-7 working days for standard delivery (excluding paint). Express delivery may be available on certain items, we advise contacting us if you require any item by a specific date.

Paint orders, to a UK mainland address are typically 1-2 working days for delivery, next day delivery can be arranged when the order is placed before 11.30am.

Where possible you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.

Small fabric orders, under 5 metres, may be folded.

 

Delivery Outside Of The UK

If you are ordering any items for delivery outside of the UK, from the 1st January 2021, you will not have to pay VAT at the checkout. Please note you will have to pay import charges, duties and local taxes where applicable.

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Cancellations & Returns

Right  to Cancel

You have the right to cancel your full order anytime from placing the order until 14 working days after goods have been received. Exceptions: ALL fabrics, wallpapers sold by the metre, ALL items that have been cut to order, ALL items that have been made to order and ALL bespoke and made-to-measure orders.

If you wish to cancel your full order you must notify us in writing by email [email protected], with your name, order number and reason for cancellation.

Goods that have already been delivered must be returned un-damaged and in their original packaging. Please do not send any goods back to us until it has been agreed as we will specify the returns address. The product will remain the customer’s responsibility until delivered back to us so we would recommend sending by a signed for delivery method. Alternatively, we can arrange a collection and a collection fee will be agreed in advance*. You must return the goods to us within 14 working days of written confirmation of cancellation and customers will need to pay for all return delivery costs.

A refund for the goods, excluding delivery will be made within 14 days of F&P Interiors receiving the goods back.

Part orders cannot be returned. All sale items are non-refundable.

Have You Had A Sample?

We encourage all our customers to take advantage of our free sample option at the checkout to see the items you are purchasing before they are dispatched.  As well as reducing our carbon footprint and minimising waste we want to be sure you will love the product as much as we do, just select the option: “Send me a sample before dispatching my order” at the checkout.

Made To Order

Some of our items are made to order and therefor non-returnable (unless faulty.) If your item is made to order and therefore non-returnable it will be noted on the product page.

Artwork

*If you wish to return any Artwork within your 14 days right to cancel period there will be a £50 collection fee which will be deducted from your refund.

Extended Returns Policy

We offer our customers an extended return policy for wallpaper orders of 5 rolls or more, if returned within 30 days of ordering. There will be a 25% restocking fee and all return delivery must be paid for by the customer.  All returns must be pre-arranged with F&P Interiors and returned in their original packaging, un-opened and un-damaged. If you wish to arrange a return of 5 rolls or more please email [email protected] with your Name, Order number and items you wish to return.

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Made-to-Measure & Bespoke

We will ensure that the fabric pattern always matches up; however the pattern repeats may vary from the ones shown on our 3D models.

Your bespoke furniture is specifically tailored to you therefore none two pieces will be exactly the same.

No goods can be released to clients until payment has been received in full.  Delivery normally takes 6-8 weeks, and an estimated lead time will be arranged prior to confirmation of the contract. We will strive to deliver all goods on the notified date and time, if for any reason the delivery is delayed we will not accept liability for any inconvenience or loss arising from delays

We do not have the facilities to store your ordered products, we ask for you to be available to receive your order within 4 weeks of completion, if delays occur we reserve the right to charge for storage and/or wasted delivery costs.

The customer is liable for providing the correct access information and a safe means of access from the public highway. Damage due to inadequate site access shall be at your own risk. In the rare case your goods are accidentally damaged in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods.

We offer a 25-year guarantee on frames and spring’s when the products are used in domestic situations and maintained as required. This guarantee does not apply to misuse abuse or neglect on the part of the user or scratches or discolouration to wood finishes.

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Disputes

In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights

Images

A number of lifestyle images have been provided courtesy of: www.kateforman.com,

All other images are property of Fabrics and Papers Ltd and cannot be copied without our consent. All image requests should be sent to [email protected]

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Comments & Suggestions

We review our product range on an ongoing basis and introduce new items, but we learn the most by listening to what you have to say. Please contact this site or call us with any comments you may have on any aspect of our service.

Customer Support

For all your questions on support and service please call +44 (0) 1273 495500 and ask to speak to Sandra Hill. Calls are charged at your Telecom provider's appropriate rate applying at the time of call; there are no surcharges on this number. Please note that calls may be recorded and monitored for training purposes

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VAT Number

125 1347 44

Directors

Emma Vans Agnew & Mark Knight

Company Registration Number

7764157

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Data Protection & Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:

Firstly, to process your order and second, to provide you with the best possible service. We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes:

Your name 
Address 
Phone number 
Email address 
Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. [email protected]

Cancellation & Returns

Right  to Cancel

You have the right to cancel your full order anytime from placing the order until 14 working days after goods have been received. Exceptions: ALL fabrics, wallpapers sold by the metre, ALL items that have been cut to order, ALL items that have been made to order and ALL bespoke and made-to-measure orders.

If you wish to cancel your full order you must notify us in writing by email [email protected], with your name, order number and reason for cancellation.

Goods that have already been delivered must be returned un-damaged and in their original packaging. Please do not send any goods back to us until it has been agreed as we will specify the returns address. The product will remain the customer’s responsibility until delivered back to us so we would recommend sending by a signed for delivery method. Alternatively, we can arrange a collection and a collection fee will be agreed in advance*. You must return the goods to us within 14 working days of written confirmation of cancellation and customers will need to pay for all return delivery costs.

A refund for the goods, excluding delivery will be made within 14 days of F&P Interiors receiving the goods back.

Part orders cannot be returned. All sale items are non-refundable.

Have You Had A Sample?

We encourage all our customers to take advantage of our free sample option at the checkout to see the items you are purchasing before they are dispatched.  As well as reducing our carbon footprint and minimising waste we want to be sure you will love the product as much as we do, just select the option: “Send me a sample before dispatching my order” at the checkout.

Made To Order

Some of our items are made to order and therefor non-returnable (unless faulty.) If your item is made to order and therefore non-returnable it will be noted on the product page.

Artwork

*If you wish to return any Artwork within your 14 days right to cancel period there will be a £50 collection fee which will be deducted from your refund.

Extended Returns Policy

We offer our customers an extended return policy for wallpaper orders of 5 rolls or more, if returned within 30 days of ordering. There will be a 25% restocking fee and all return delivery must be paid for by the customer.  All returns must be pre-arranged with F&P Interiors and returned in their original packaging, un-opened and un-damaged. If you wish to arrange a return of 5 rolls or more please email [email protected] with your Name, Order number and items you wish to return.

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