What are your opening times?

We are open Monday to Friday between 9am – 5pm. Please visit our contact page to find our how to visit it or get in touch online.

 

What is you address?

You can visit or write to us at:

F&P Interiors
Number Three, Catsland Farm.
Woodmancote, Henfield,
West Sussex. BN5 9TG.

 

Can I Come to your Showroom?

Absolutely, we love having visitors! Our beautiful showroom is set in the Sussex countryside, just below the South Downs, approx. 15 minutes drive from Brighton.

It has thousands of fabric and wallpaper pattern books from all our designer brands that we will happily show you and help you to choose.

The showroom is available by appointment only so please contact us to make an appointment.

 

How do I order samples?

Samples are the best way to check that you are happy with the colours and patterns of our products. Most wallpaper samples are A4 and fabric cuttings are 6” square. 

To request a sample, simply click request a sample on the product page. This will automatically be added to your shopping basket.

Sample Shipping to the United Kingdom

• 1-2 Samples FREE
• 3-6 Samples £4.50
• 6+ Samples £4.50, for every batch of 6

Sample Shipping to Europe

• 1-6 Samples £6.00
• 6+ Samples £6.00, for every batch of 6

Sample Shipping to the rest of the world

• 1-6 Samples £9.00
• 6+ Samples £9.00, for every batch of 6

I want to see more of the pattern, can I order a bigger sample?

As the design houses send us the sample cuttings directly, we cannot influence their size and pattern. We can however send you a returnable sample which is larger so that you can see more of the design.

An £18 deposit is required which will be refunded to you in full when the sample is returned to us. Postage and packaging fees will also apply.

You can order the returnable here.

Do you sell gift vouchers?

Our Gift Vouchers are available to buy online. Simple add the voucher to your basket as you would a product. They come in increments of £50 amounts.

In the notes section at the checkout, please provide us with the lucky recipient's name, address and email so that we can send them their voucher directly. If however you would like them sent to yourself, please mention this in the notes.

What payment types do you accept?

Payments can made securely online with Visa, MasterCard, Solo, Maestro, American Express or Paypal. Payment is taken as soon as the order is placed.

Can I pay via cheque or BACS?

Yes you can pay via BACS. Please email our orders department who can provide you with an invoice and details to pay.

I'm afraid we are no longer able to accept payment by cheque.

Do your prices inlcude VAT?

All pricing inlcudes VAT for items delivered to a UK address.

At the checkout if you change your delivery address to outside the UK, VAT will be automatically removed for you at the checkout.

If you require a VAT inoicve please email our orders department with your order number and we will arrange.

How long will my order take to arrive?

You can use the 'Delivery' tab on each product page to get a more accurate lead time for you item, typically allow 5-7 working days for standard delivery. Express delivery is available on certain items which will be detailed in their notes but please contact us if you require any item(s) by a specific date.

Paint orders to a UK mainland address are normally 1-2 working days for delivery. Next day delivery can be arranged when the order is placed before 11.30am.

Furniture will be around 6-8 weeks and an estimated lead time will be arranged prior to confirmation of the contract.

If you have an F&P Customer Account, you will receive an email to confirm that your items have been despatched and are on their way.

Sample Orders

We aim to have sample orders dispatched within 3-5 working days. Please note that samples may be sent in multiple deliveries to avoid delay.

If we are aware that a design house normally takes longer, we will put this information on the product page so please check before ordering or contact us with any queries.

What are your delivery costs?

Deliveries to United Kingdom, mainland
We offer Free UK delivery for product orders over £200, under £200 postage is £11.40 and shipping is by Royal Mail (for small orders) or by Courier. All items will require a signature upon receipt of goods.

Shipping Samples

• 1-2 Samples £1.50
• 3-6 Samples £4.50
• 6+ Samples £4.50, for every batch of 6

We also offer Free UK delivery on all Paint orders, including sample pots.

Deliveries to the rest of United Kingdom and Europe
Postage is calculated from the weight of the goods and your location using the rates published by DHL.

Shipping Samples

• 1-6 Samples £6.00
• 6+ Samples £6.00, for every batch of 6

Deliveries to the United States
Postage is calculated from the weight of the goods and your location using the rates published by DHL.

Shipping Samples

• 1-2 Samples £6.00
• 3-6 Samples £7.50
• 6+ Samples £7.50, for every batch of 6

Deliveries to the rest of the world
Postage is calculated from the weight of the goods and your location using the rates published by DHL.

Shipping Samples

• 1-6 Samples £9.00
• 6+ Samples £9.00, for every batch of 6

Please note not all items can be shipped outside the EU, these items will have delivery restrictions noted on their page. 

I need my order urgently, what are my options?

Express delivery may be available on certain items but we strongly advise that you contact us if you require any item by a specific date, we will always do our best to help.

How will my items be delivered?

Most items are lovingly wrapped and packaged here at F&P Interiors and are then sent via our courier. In some cases, items may be sent direct from the mills to ensure they arrive promptly. All delivered items will require a signature on receipt of the goods. Additionally, if you have ordered multiple items these may arrive seperately, where possible tracking details will be sent in advance.

Please note for deliveries outside the UK VAT has been removed but there may be local tax or import duties to pay, the courier will contact you to pay these. 

What countries do you deliver to?

We offer a fully international delivery service. Items that can not be shipped outside the EU will have delivery restrictions noted on their product page.

Please note for deliveries outside the UK VAT has been removed but there may be local tax or import duties to pay, the courier will contact you for payment. 

 

Can I cancel or amend my order after it has been placed?

You are able to amend or cancel your order as long as it has not yet been despatched. We will fully refund your money within 30 days of notification of the cancellation.

Fabric orders and orders that have been cut to size or made/printed to order, cannot be cancelled once the order has been placed.

The quicker you get in contact, the more we can do to help you, so please see our contact page for all our details. Please see our full Terms and Conditions page for more information.

Can I return my items?

You have 14 calendar days from receiving your order to notify us if you wish to return the order.

Unfortunately any items that have been cut to size or made / printed to order are non-returnable. This includes all fabric orders. We strongly encourage you to request a sample of the goods before placing an order to make sure it is right for your project.

Please see our full Return Policy in our Terms and Conditions page for more information.

What do I do if my item is faulty?

It is rare that that items arrive damaged but if that does happen please ensure you contact us immediately. Please remember to keep hold of all packaging and where possible take photos.

See our full Return Policy in our Terms and Conditions for more information.

How long will refunds take?

We will fully refund your money within 30 days of notification of the cancellation, providing the goods are returned to us in their origional packaging.

What is a Pattern Repeat?

A pattern repeat measurement is the point in a fabrics’ pattern at which that same point in that pattern is repeated.

A half drop repeat means that the pattern starts to repeat half way down the fabrics length. This allows for more variation across the design. Depending on your required length, you will have to stagger how you attach the fabric to ensure that the pattern matches.

What is  rub test?

Many fabrics will have a rub test or a Martindale Test. This process involves the fabric being mechanically rubbed until the point at which it begins to break.

As a rough guide, typically a fabric with over 30,000 rubs will be suitable for contract use. However, as this is not always the case, you can use the ‘Fabric Usage’ filter to find fabrics that are suitable.

If you have any doubts, please contact us and we can advise you further.

How do I measure for curtains?

Have a look at our helpful guide to measuring for curtains for a simple step by step guide for taking your measurements at home.

Our handy online measuring guides also include instructions for blinds, furniture, headboards and wallpaper.

If you would prefer for us to make the calculations for you, please don’t hesitate to contact us.

Can I wash my curtains?

We recommend that all our curtains should be dry cleaned to ensure that they maintain their fabric condition and finish.

Is my fabric suitable for upholstery?

On our website you can filter by Fabric Usage to make sure that you are selecting fabrics that are suitable for upholstery.

If you have any questions or are unsure about a particular fabric, please contact us and we can advise you. 

I need to replace an existing fabric, can you help?

There are many classic designs that are printed over and over again so it is possible that the fabric is still around.

If you can send us a photo of the item, our knowledgeable team will try to identify the design.

If we find that the fabric has been discontinued, we will always offer you some alternative suggestions.

Can you supply fabrics that are not on your website?

As it is impossible to show every design from the extensive ranges that we supply, we choose a selection of the most popular designs.

However if you do see something you like but can not find it on our webiste, please contact us as we will most likely be able to supply it.

What does pattern repeat mean?

A pattern repeat measurement is the point in a wallpapers pattern at which that same point in that pattern is repeated.

A half drop repeat means that the pattern starts to repeat half way down the wallpaper drop. Depending on the length of your wall, you will have to stagger how you hang the wallpaper to ensure that the pattern matches.

How do I calculate the number of wallpaper rolls I require?

Follow our Guide to Calculating Wallpaper for a simple, stress free step by step to measuring for wallpaper at home.

What sort of wallpaper paste should I use?

We strongly advise you to use ready mixed paste to achieve a superior wall finish. We can not be take any responsibility should the wallpaper overstretch, become difficult to handle or discolour.

Shop our range of quality wallpaper pastes online. To work out the correct quantity for your walls, follow our guide:

• 2.5kg tub will cover approx 2 - 2.5 rolls
• 5kg tub will cover approx 5 rolls
• 10kg tub will cover approx 10 rolls

Do I need to use lining paper?

The most important thing to consider is the condition of your walls. The better the condition, the more options you have.

If your walls are damaged, we strongly advised that you have them repaired before you decorate. Slight damage to plaster can be covered up by lining paper and then wallpapering on top.

Your decorator should be able to advise you if you are unsure.

Do you supply other wallpapers that are not on your website?

As it is impossible to show every design from the extensive ranges that we supply, we choose a selection of the most popular designs.

However if you do see something you like but can not find it on our webiste, please contact us as we will most likely be able to supply it.

Can wall panels be made to measure?

Our Mural Wallpapers can be sized to order. Please contact us with your measurements, we can email you an image of how it will look on your wall and price for your design. We can also adjust colours, change scale and move design elements to make sure they aren't obscured by beds, radiators, doorways etc.

How easy are wall panels to install?

Mural Wallpapers are the same as wallpaper and are made of non woven paper. They are applied using a ready mixed wallpaper paste which will have to be bought separately unless stated otherwise.

See our handy guide on How to Hang Mural Wallpaper for a simple step by step guide to help you hang your mural like a pro.

Does the wall panel come in sections?

Mural Wallpaper panel comes on a roll like wallpaper. It has markings which show the different sections for easy guided application.

How can I order furniture?

We do have a few standard pieces available to order online, however, most sofas, chairs and footstools are part of our made to measure service and are made to order for you. On each product page you will be able to request a price, a member of staff will then get in touch with a quote and will be able to offer you personalised help to select all the design elements. 

 

Please note: fabrics viewed on the website may vary in colour from that seen on your monitor, therefore we recommend you see a sample before ordering.

How will my furniture be delivered?

Our furniture is delivered by an expert team who will ensure your item is safely delivered to you and assemble any legs/castors that may have been removed for transport. We will contact you a few days in advance to arrange a suitable date and time and prior to ordering a delivery quote will be provided depending on your requirements

Do you offer a furniture guarantee?

We offer a 25-year guarantee on frames and spring’s when the products are used in domestic situations and maintained as required.

This guarantee does not apply to misuse, abuse or neglect on the part of the user or scratches or natural discolouration to wood finishes.

Where can I see and test out your furniture?

We have examples of some of our furniture in our Sussex Showroom, see lists below, in addition we have testers of all our cushion fillings for you to try, wood and castor samples as well as all our upholstery fabrics to view. We recommend booking an appointment to ensure a member of staff is available to help you on your visit.

Maplehurst chair

Bolney Chair

Ashurst Corner Sofa

Thakeham 2 seater

Lewes Chair

If you are unable to make it into our showroom we can sometimes arrange to visit with a number of our sofas, please get in contact to discuss this further.

I am struggling for Inspiration, where shall I start?

Our Inspiration Look Book is a carefully currated collection of key interior looks to inspire your style. Each inspiration contains the products you will need to recreate the look, and helpful design tips and tricks from our interiors experts to help you to create your dream interior at home.

Additionally,oOur online Lifestlye and Design magazine is our monthy dose of ideas and advice on all aspects of beautiful and inspired living.

If you are still struggling with inspiration then do get in touch with the Interior Design team who offer a number of services, from individual room schemes to full house makeovers.

How can I mix and match different fabrics in a room?

Our guide to Mixing Patterns Like a Pro offers you expert advice on how to start creating your own personal style with pattern and texture.

Including tips and lots of inspirational imagery, you will find that you are able to create a stylish interior scheme that feels dynamic and well out togeher.

Where do I begin when decorating a child's bedroom?

Decorating a child’s bedrooms can be so much fun as you can introduce colours, patterns and details to match your child’s personality. It is also important to think about your child's current interests and needs so you can opt for furniture that has longevity and will also be practical.

Browse our children's inspirations as a starting point and pick out a few of your favourite pieces. Why not create a scheme to play around with patterns or order some samples to get a better idea of what will go together?

If you would like some help with creating a look or have already seen a design but are unsure how to recreate it, please contact us and our design experts will be happy to help.

I need some advice on choosing the right products, can you help?

Our team of interior design specialists are always here to help you to achieve the look you love. We understand our products and can advise you on choosing what is right for your project and what might complement your existing scheme. Please contact us if you have any questions.

If you have a larger project in mind, our Home Design Service offers expert advice that is tailored to your favourite interior styles and budget. Our resident Interior Designer Hannah and Made to Measure team organise your project from start to finish.

Please contact us with as much detail about your project so that we can send you some suggestions. Useful information to help us includes:

• which room you are decorating
• the colours you are thinking of using
• what kind of furniture and flooring are already in the room
• tell us a few of your favourite products from our store to give us a better idea of what you like