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Terms and Conditions

Sample Cuttings

Products displayed may vary in colour from that seen on your monitor. We recommend using our cutting service to ensure the product is suitable for your use. Standard samples are available but cannot be guaranteed as an exact match, as slight colour variations can occur between batches. Stock cuttings, available for fabric only and you can request this before you purchase stock to confirm you are happy with the current batch available. Samples vary in size, most wallpapers are A4, and fabrics 6” square. Larger returnable samples are available for a deposit. 

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Ordering

Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary goods, and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.

We reserve the right to amend prices at any time. The advertising of products on our website is not an offer to sell and we shall be under no obligation to supply the products ordered through this website. By placing an order, you are offering to purchase the products from us. If products are shown on the site but are unavailable, incorrectly priced or otherwise incorrectly described, we are not obliged to sell you those goods. We cannot be held accountable for any losses incurred.

All prices on the web site include VAT at the current rate applicable. The total VAT amount is displayed at the checkout stage.

You will receive an automated email confirmation when you place your order, please take the time to read this to ensure all details are correct, if you spot an error or do not receive this email please get in touch with [email protected]. The customer may be liable for any additional costs that may arise from incorrect information provided to Fabrics & Papers Ltd. 

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Payments

UK Payments

Payment can be made securely online with Visa, MasterCard, Solo, Maestro, American Express or Paypal. Payment is taken as soon as the order is placed.  For those who do not use Visa verification or wish to have products delivered to an address different to the card holder, additional Identification may be required and you will be contacted by a member of our orders team.

If you wish to pay by BACS please contact [email protected] who can provide you with an invoice and details to pay.

Overseas Payments

All goods are paid for in pounds sterling, other currencies are shown as a guide only, and are subject to market fluctuation.

Payment can be made securely online with Visa, MasterCard, Solo, Maestro, American Express or Paypal. Payment is taken as soon as the order is placed.  For those who do not use Visa verification or wish to have products delivered to an address different to the card holder, additional Identification may be required and you will be contacted by a member of our orders team.

If you wish to pay by BACS please contact [email protected] who can provide you with an invoice and details to pay.

Customers receiving goods outside the EEC are responsible for any local taxes and/or duties incurred, these are not shown on our website and will be down to your countries individual import regulations and charges. 

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Delivery

All orders for meterage and rolls of wallpaper are sent via courier, will be delivered between 9.30 and 5.30 week days only and will require a signature. Please allow 5-7 working days for standard delivery (excluding paint). Express delivery may be available on certain items, we advise contacting us if you require any item by a specific date.

Paint orders, to a UK mainland address are typically 1-2 working days for delivery, next day delivery can be arranged when the order is placed before 11.30am.

Where possible you will receive an email to confirm that your items have been despatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.

Small fabric orders, under 5 metres, may be folded.

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Cancellations & Returns

Right  to Cancel

You have the right to cancel your full order anytime from placing the order until 14 working days after goods have been received. With the exception of ALL fabrics and wallpapers that have been cut to order and ALL bespoke and made-to-measure orders.

If you wish to cancel your full order you must notify us in writing by email [email protected], with your name, order number and reason for cancellation. Goods that have already been delivered must be returned un-damaged and in their original packaging. The product will remain the customer’s responsibility until delivered back to our registered premises so we would recommend sending by a signed for delivery method. You must return the goods to us within 14 working days of written confirmation of cancellation and customers will need to pay for all return delivery costs. A refund for the goods will be made within 14 days of F&P Interiors receiving the goods back.

Part orders cannot be returned. All sale items are non-refundable.

Extended Returns Policy

We offer our customers an extended return policy for wallpaper orders of 5 rolls or more, if returned within 30 days of ordering. There will be a 25% restocking fee and all return delivery must be paid for by the customer.  All returns must be pre-arranged with F&P Interiors and returned in their original packaging, un-opened and un-damaged. If you wish to arrange a return of 5 rolls or more please email [email protected] with your Name, Order number and items you wish to return.

Damaged or Faulty Goods

If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately, please keep hold of all packaging, goods will be exchanged. You have 30 days from receipt of goods to notify us if they are faulty, where possible goods will be replaced or repaired, alternatively, a full refund will be arranged. Goods must be inspected and checked before cutting, no claims can be entertained or exchanges made once the fabric has been cut. No claims can be entertained or exchanges made for faulty wallpaper if more than one roll has been hung. No compensation can be paid to third parties who are carrying out work on your behalf affected by faulty or damaged goods.

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Made-to-Measure & Bespoke

We will ensure that the fabric pattern always matches up; however the pattern repeats may vary from the ones shown on our 3D models.

Your bespoke furniture is specifically tailored to you therefore none two pieces will be exactly the same.

No goods can be released to clients until payment has been received in full.  Delivery normally takes 6-8 weeks, and an estimated lead time will be arranged prior to confirmation of the contract. We will strive to deliver all goods on the notified date and time, if for any reason the delivery is delayed we will not accept liability for any inconvenience or loss arising from delays

We do not have the facilities to store your ordered products, we ask for you to be available to receive your order within 4 weeks of completion, if delays occur we reserve the right to charge for storage and/or wasted delivery costs.

The customer is liable for providing the correct access information and a safe means of access from the public highway. Damage due to inadequate site access shall be at your own risk. In the rare case your goods are accidentally damaged in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods.

We offer a 25-year guarantee on frames and spring’s when the products are used in domestic situations and maintained as required. This guarantee does not apply to misuse abuse or neglect on the part of the user or scratches or discolouration to wood finishes.

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Disputes

In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights

Images

A number of lifestyle images have been provided courtesy of: kateforman.com, weavergreen.com, johnstonsofelgin.com

All other images, unless stated otherwise, are property of Fabrics and Papers Ltd and cannot be copied without our consent. All image requests should be sent to [email protected]

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Comments & Suggestions

We review our product range on an ongoing basis and introduce new items, but we learn the most by listening to what you have to say. Please contact this site or call us with any comments you may have on any aspect of our service.

Customer Support

For all your questions on support and service please call +44 (0) 1273 495500 and ask to speak to Sandra Hill. Calls are charged at your Telecom provider's appropriate rate applying at the time of call; there are no surcharges on this number. Please note that calls may be recorded and monitored for training purposes

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VAT Number

125 1347 44

Directors

Emma Vans Agnew & Mark Knight

Company Registration Number

7764157

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Data Protection & Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Effective date: 1st May 2018

What information do we collect?

We may collect and process the following personal information about you:

  • Information that you provide by filling in contact forms located on our website, these include, name, address and email information.
  • When you place order(s) for goods or services, we collect personal information to process and fulfil your order(s), including your payment card details and delivery address. If you become a registered user of our Website, you can save your payment card details and delivery addresses for future use.
  • Details about the transactions you carry out with us, whether online or via our showroom.
  • Information contained in and records of communications between us, including recordings of telephone calls.
  • Details of your visits to our Website, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located) and the resources that you access (including the pages of our Website that you view).
  • If you are signed up to our newsletter/ use our email preference centre then we may also collect information concerning your marketing preferences.

How do we use your personal information?

  • To carry out our obligations arising from any contracts entered into between you and us; for example, we will use your payment card details and delivery address to process and fulfil your order(s);
  • in the event that you do not complete your registration or order, we may use any contact information you have provided us to follow-up on your partial registration or order;
  • to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us;

In accordance with your email subscription preferences, we may also use your personal information to provide you with information about products, services, promotions and offers that may be of interest to you.

How do we share your information?

We may disclose your personal information to third parties for the sole purpose of processing your order. In these instances only the relevant information that is required for processing the order is passed on, (for example your delivery address for a courier.) We only operate with third parties who comply to GDPR laws.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

If you require any information about any third parties your details may be passed onto you can contact us with your request for information.

 Storage, processing & protecting your information

Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
Unfortunately the sending of information via the internet is not totally secure (this is a worldwide problem and not specific to us) and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Access, Correction & Deletion

If you have made an account with us you will be able to access this at anytime using your login criteria. Here you can update, amend and delete certain data such as your address details. If you require any further details please contact us.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.